People's ability to handle the soft skills side of business is now recognised as key to making businesses more profitable and better places to work.

Increasingly, companies aren't just assessing their current staff and future recruits on their business skills. They are now assessing them on a whole host of soft skill competencies around how well they relate and communicate to others.

In the most progressive companies, managers are looking for people's ability to communicate clearly and openly, and to listen and respond empathetically. They also want them to have equally well-honed written skills so that their correspondence (including emails) doesn't undo all the good work their face-to-face communication creates.

Good soft skills also include the ability of people to balance the commercial needs of their company with the individual needs of their staff.

Being flexible and able to adapt to the changing needs of an organisation also qualify as soft skills, as do being able to collaborate with others and influence situations through lateral and more creative thinking.

The ability to deal with differences, multiculturalism and diversity is needed more than ever.

All these skills are soft and all of them are transferable to the workplace.

ACT Knowledge Center, helps you acquire the skills that will improve your performance and develop you personally and proffesionally.

Our list of courses include:

The Pyramid of Leadership
Six Sigma Quality Applications for Business Growth
The SPIN Methodology
Mind-tools
HR – The Business Partner
Managing Training Needs
Train The Trainer
Executive Presentation Skills
Effective Problem solving
Corporate Communication Skills
Transactional Analysis in the corporate environment
Time and Stress Management
Win and Keep Customers
Effective Selling Skills
Customer Service Mindset
Telephone Techniques ...